Terms of Sale

This English text is a faithful translation of the French version. In the event of any discrepancy or ambiguity between the language versions, the interpretation most favourable to the consumer applies.

ARTICLE 1 — IDENTITY OF THE SELLER / ORGANISER

These General Terms and Conditions of Sale (hereinafter the “Terms of Sale”) govern sales made by:

UPARIS (SAS), which markets its trips under the brand Lemon Adventure – Share capital: €100,000
Address: 102 avenue des Champs-Élysées, 75008 Paris, France
Tel.: +33 1 79 61 76 96
Email: support@uparis.org
SIRET: 829 456 136 00029
Intra-community VAT: FR66829456136
Atout France registration: IM075170050
Financial guarantee: APST
Professional Liability Insurance: HISCOX SA (policy taken out through the APST)

(hereinafter referred to as “we”, “us”, or “our”)

Website covered by these Terms of Sale: www.dome-bleu.com (hereinafter the “Website”). We act as organiser and/or retailer, within the meaning of the French Tourism Code, depending on the nature of the services sold.

ARTICLE 2 — PURPOSE, SCOPE OF APPLICATION, HIERARCHY OF DOCUMENTS

2.1. These Terms of Sale apply to any order for tourist services made on the Website www.dome-bleu.com and/or through any sales channel linked to said Website (hereinafter the “Contract”).

2.2. Information specific to each trip (programme, dates, level, included/excluded services, special conditions, minimum number of participants where applicable, practical information) is presented on the Trip page of the Website and/or, where applicable, in a quote, offer, booking confirmation, or any sales document sent to the Client.

2.3. In case of conflict between:

these Terms of Sale,
the special conditions displayed on the Trip page (or communicated via quote/offer),
the booking confirmation and/or invoice,

the special conditions of the Trip page and the booking confirmation shall prevail over these Terms of Sale.

ARTICLE 3 — DEFINITIONS

Client / Traveller: any natural person purchasing and/or benefiting from the services.
Trip: tourist service sold by us, as described on the Trip page (programme, dates, level, included/excluded services, special conditions).
Nominative services: services issued in the name of the Traveller (tickets, nominative reservations, permits, registrations, etc.) that may be non-modifiable and/or non-refundable.
D: departure day of the Trip, i.e. the day the Trip starts (e.g., D-31 = 31 days before the start of the Trip).

Unless otherwise specified, D-… deadlines are expressed in calendar days, counted on the calendar of the Trip’s time zone (Europe/Paris, Paris time, for all trips currently offered). A deadline set at D-N expires at midnight (24:00), local time in that zone, at the end of day D-N.

ARTICLE 4 — PRE-CONTRACTUAL INFORMATION

4.1. Before booking, we provide the Client, particularly on the Trip page (and/or via quote/offer): the programme, dates, required level, prices, included/excluded services, cancellation conditions, formalities, any insurance options, as well as, where applicable, the minimum number of participants.

The Client acknowledges having read this information before entering into the Contract.

4.2. PHOTOS, MAPS, ILLUSTRATIONS — INDICATIVE VALUE

Photos, maps, diagrams, videos, illustrations, and all visual elements on the Website are provided for indicative purposes only and do not, on their own, have contractual value.

Itineraries, walking times, elevation gains, and daily programmes are provided for indicative purposes and may be adapted, particularly for organisational, safety, weather, terrain conditions, or group level reasons.

The contractual elements are those appearing on the Trip page, in the special conditions, and in the booking confirmation.

ARTICLE 5 — BOOKING, CONTRACT FORMATION

5.1. The booking becomes binding after:

express acceptance of the Terms of Sale and special conditions (particularly those displayed on the Trip page),
payment of the deposit or total price according to the departure deadline (Article 7).

When the Trip falls under the package travel regime, the Client also acknowledges (where applicable via a dedicated checkbox) having read, before payment, the corresponding standard information form.

5.2. A booking confirmation and/or invoice is sent by email after payment is received.

Invoice recipient. The invoice is made out in the name of the person, natural or legal, who concluded the contract and paid the price (the Client), with the address given at the time of booking.
Changes to an issued invoice. An issued invoice cannot be modified. Any request to change its particulars (address, name, company identification) must be sent to us in writing; if it is accepted, we issue a credit note cancelling the original invoice and a new invoice, made available to the Client in their customer account.
Invoice in the name of another person. The invoice may be made out in the name of another person, natural or legal, only if that person is the actual buyer, that is, if they concluded the contract or paid the price, and upon presentation of supporting evidence (proof of payment or a contractual document in their name). It may under no circumstances be made out in the name of a third party who neither concluded the contract nor paid the price, for example an employer or a body that reimburses the Client: the invoice then remains in the Client’s name, and the Client may hand it over to that third party.
VAT. As our services fall under the special scheme for travel agents, the invoice does not show VAT.

5.3. Multi-Traveller booking: when the Client registers other Travellers, they declare being authorised to communicate their data to us and undertake to have informed them, particularly of the Terms of Sale, special conditions, and Privacy Policy. The data provided must be accurate and up to date.

5.4. No right of withdrawal: The Client does not benefit from a right of withdrawal for leisure/tourist services provided on a specific date or period, in accordance with Article L. 221-28, 12° of the French Consumer Code.

5.5. Departure WhatsApp group: trip notices, meeting information and exchanges before and during the Trip take place in a WhatsApp group of each departure. Joining this group is part of the service: every Traveller of a paid booking is invited once the departure is confirmed to run (Article 11.1); the group’s invitation link is shown only on the order page in the booker’s customer account (once signed in), or on a Traveller’s personal link, given by the booker from their account or by us. Each Traveller joins the group with their own WhatsApp account; opening the link is recorded as their joining. The group is not dissolved after the Trip, and anyone may leave it at any time. A Traveller who does not join the group remains responsible for obtaining from us (by email) the information posted there. WhatsApp is a third-party platform operated by the Meta group, subject to its own terms of use and its own privacy policy, which processes the data under its own responsibility and may process them outside the European Union (see the Privacy Policy); we are not responsible for its operation.

5.6. Pre-departure questionnaire: before departure, each Traveller fills in the pre-departure questionnaire (passport page, emergency contact, insurance…) in the customer account, once signed in, or through the personal link given to them; the information must be accurate and match their travel documents (Article 13.1).

ARTICLE 6 — PRICES

6.1. Prices are indicated in euros, all taxes included, unless otherwise stated.

6.2. The price includes only the services explicitly indicated as included on the Trip page and/or in the special conditions.

6.3. Local taxes and/or on-site fees (tourist tax, entrance fees, etc.) may apply: they remain the responsibility of the Traveller if not included.

6.4. Reduced prices: where a reduced price is offered (for example an “early bird” price or a group price), its conditions are stated on the Trip page: deadline (the “early bird” price remains applicable throughout the whole day of its deadline, according to the calendar of the Trip’s time zone, Article 3), number of places concerned, minimum number of Travellers. These prices cannot be combined: the lowest price applicable to the booking is applied. If a reduced price ceases to be available before payment (places sold out, deadline passed), the new price is presented to the Client before any payment.

ARTICLE 7 — PAYMENT TERMS

7.1. Deposit / Balance

Booking made before D-61 (more than 61 days before the start of the Trip): the Client may choose to pay a deposit of 30% of the total price at booking, regardless of the chosen payment method (credit card or bank transfer). The balance (70%) must be paid no later than D-31 (credit card) or D-36 (bank transfer), subject to the clarifications below (Article 7.2).
Booking made from D-61 (from D-61 to D-0 inclusive): the full price is payable at booking (no deposit payment possible).

7.2. Payment Methods and Deadlines (Clarifications)

Payment by credit card and/or bank transfer according to the options offered at the time of booking.

Deposit — payment deadline by payment method:

Credit card: the deposit (or full payment) is charged immediately at the time of booking.
Bank transfer: the deposit (or full payment) must be received in our account within 5 calendar days of booking (extended to the next business day if the deadline falls on a Saturday, Sunday, or public holiday in France); this date may in no case be later than the day before departure. From the day of departure, payment by bank transfer is no longer offered and only payment by credit card is possible.

Balance — clarification by payment method (bank processing times): The Client is informed that, depending on banks, transfers may require interbank processing time (particularly in case of weekends, public holidays, SWIFT and/or intermediary banks). Consequently:

when the balance is paid by credit card, it must be paid no later than D-31;
when the balance is paid by bank transfer, the balance must be received in our account no later than D-36.

If D-36 falls on a Saturday, Sunday, or public holiday in France, the deadline is set to the last preceding business day.

Credit card payment — automatic balance deduction (if option activated): if the deposit was paid by credit card and the balance is not paid by the deadline, we may proceed to deduct the balance from the same credit card used at booking, subject to the Client’s acceptance/authorisation at the time of payment.

Bank transfer payment — bank fees and amount received: For a SEPA transfer in euros, each party bears the fees charged by its own bank; we charge no fee for this payment method. For any other transfer (particularly outside the SEPA zone, via the SWIFT network, with currency conversion and/or involving intermediary banks), issuance, exchange or intermediation fees, which may be high and/or variable depending on the institutions, may be deducted: these fees are borne by the Client, who chooses the options of their transfer accordingly.

In all cases, the amount received in our account must be equal to the amount due. If the amount received is less than the amount due (particularly due to fees charged by a sending or intermediary bank), the Client must promptly pay the difference so that payment is fully completed.

We are only required to consider a payment as made upon actual receipt by us of all amounts due.

7.3. Default of Payment

In case of non-payment by the deadline, we shall not be required to maintain the availability of the Trip. We may consider the booking as cancelled by the Client and apply cancellation fees (Article 10), without prejudice to any recourse to obtain payment of amounts due.

In case of non-payment of the balance by the applicable deadline (particularly D-31 for credit card or D-36 for bank transfer), we may issue a formal notice to the Client. Failing regularisation, the booking may be terminated at the Client’s fault; the applicable fees shall be those in effect at the date of termination, and any amount remaining due shall become immediately payable.

7.4. Discount Vouchers

Discount vouchers: a discount voucher entitles the holder, as stated when it is issued, to a fixed-amount discount per place booked, a fixed-amount discount per order or a percentage of the Trip price, under the conditions specified when it is issued (validity period, eligible trips, number of uses, minimum order amount and, where applicable, the beneficiary customer account). It is checked when it is applied and again at payment; an expired or used-up voucher can no longer be applied. It can be neither exchanged nor refunded in cash.

ARTICLE 8 — CONTRACT TRANSFER

The Traveller may transfer their contract to a transferee who meets all the conditions applicable to the Trip, provided they inform us in writing on a durable medium (for example by email) within a reasonable time and no later than D-7, i.e. until 11:59 p.m. (23:59), local time in the Trip’s time zone (place of departure, Article 3), on the seventh day before departure.

The transferee must meet the requirements of the Trip, in particular as to age, health and level, as stated on the Trip page.

The transferor and the transferee are jointly and severally liable for the payment of any balance of the price and of any fees, charges or other additional costs arising from the transfer (particularly those imposed by service providers, especially for nominative services). We inform the transferor of these actual costs before the transfer; they are not unreasonable, do not exceed the cost actually incurred by us and are justified to the Client (Article L. 211-11 of the French Tourism Code (Code du tourisme)).

From D-6 (fewer than 7 days before departure), the booking can no longer be transferred; only the cancellation conditions of Article 10 apply.

ARTICLE 9 — MODIFICATIONS REQUESTED BY THE CLIENT

9.1. Any modification (names, options, etc.) requested after booking, other than the change of departure governed by Article 9.4, is subject to our agreement and may incur fees charged by the service providers, which we communicate and justify to the Client before accepting the modification.

9.2. Nominative services may be non-modifiable and/or non-refundable.

9.3. From departure onwards, any service not used due to the Traveller shall not be refunded, except where required by mandatory legal provisions.

9.4. Change of departure (rescheduling): the Client may ask to move their booking to another departure of the same Trip, at the latest before the start of the booked Trip. This change is an amendment of the Contract agreed between the parties (Article 1193 of the French Civil Code): it is never automatic. Each request, made in writing on a durable medium (for example by e-mail), is reviewed by us, and the change takes effect only upon our written confirmation; failing that, the original booking is maintained at no cost. The change of departure is made on the following conditions:

Availability and price: the change is subject to places being available on the requested departure. The applicable price is the current price of the new departure on the date of our confirmation, for the same number of Travellers, including any reduced rate still available on that date under the rules of Article 6.4. The price difference is calculated between that price and the price of the original booking, less any reductions it benefited from.
Reference period: the conditions of the change depend on the period of the scale in Article 10.3 in which the date the request is taken into account falls (assessed as in Article 10.1), the days being counted from the originally booked departure (or, after a previous change, from the departure date used under Article 10.3).
Period without cancellation fees (D-61 or earlier): the change is free of charge. If the new departure is more expensive, the Client pays the difference; if it is cheaper, the difference is refunded in full.
Partial-fee periods (from D-60 to D-8 inclusive): the change is possible only once per booking during these periods and gives rise to a change fee of €30 per Traveller. If the new departure is more expensive, the Client pays the difference and this fee. If it is cheaper, the difference is refunded after applying the cancellation fee rate of the period (for example, from D-30 to D-21, rate of 50%: half of the difference is refunded), and then deducting the change fee; if the fee exceeds the amount thus refundable, the Client pays the balance.
100% period (from D-7 to the day of departure inclusive): the change is not a right of the Client; it may only be granted on an exceptional basis, at our discretion. If it is granted, it gives rise to the same change fee of €30 per Traveller as in the partial-fee periods; the difference for a more expensive departure remains payable by the Client and the difference for a cheaper departure is not refunded.
Nature of the fee: the change fee is a fixed compensation (indemnity) covering the cost of processing the change (amending bookings and name lists with the service providers, issuing new travel documents) and the risk that the released place cannot be made available to another Traveller; it is not an element of the price of the Trip, and we justify its amount on request.
Invoicing and payment: the change gives rise to a credit note on the invoice of the original booking and a new invoice at the price of the new departure. Amounts still due are payable according to the schedule of Article 7 applied to the new departure; those whose due date has already passed, as well as the change fee, are payable within the time limit stated in our confirmation. A difference in the Client’s favour is first set off against the balance still due; any surplus is refunded as soon as possible and no later than 14 days after our confirmation.
Effects: the change of departure does not deprive the Traveller of their right to transfer the contract (Article 8, Article L. 211-11 of the French Tourism Code), the transfer deadline being assessed in relation to the new departure, nor of their right to terminate the contract (Article 10, Article L. 211-14 of the French Tourism Code). In the event of a later cancellation, the cancellation fees are calculated according to the rule of Article 10.3 specific to bookings that have undergone a change of departure.

ARTICLE 10 — CLIENT CANCELLATION CONDITIONS

10.1. Cancellation Notification

Any cancellation request must be made in writing (email), by any means allowing confirmation of proper receipt by us. The date of cancellation is the date on which we receive the written request (unless proven otherwise), determined on the calendar of the Trip’s time zone (Article 3), or, in case of termination for non-payment, the date of our termination notice.

10.2. Administrative Fees

Administrative fees are set at €30 per booking. They are retained by us in case of cancellation by the Client, whatever its date, except where the Trip is cancelled by us (Article 11.4) or in case of termination due to exceptional and unavoidable circumstances (Article 10.7).

10.3. Cancellation Fee Schedule (Excluding Administrative Fees)

Unless otherwise specified on the Trip page, in case of cancellation by the Client, the following amounts are due and retained by us, in addition to the administrative fees (Article 10.2):

61 days or more before departure (up to and including D-61): 0% of total price
From D-60 to D-31 inclusive: 30% of total price
From D-30 to D-21 inclusive: 50% of total price
From D-20 to D-8 inclusive: 75% of total price
From D-7 to the day of departure inclusive / no-show: 100% of total price

The number of days before departure is assessed on the date of cancellation (Article 10.1), according to the counting rules of Article 3.

Booking that has undergone a change of departure (Article 9.4): the number of days before departure is counted from the earliest departure date among that of the originally booked departure and that of the new departure(s), so that moving to a later departure does not reduce the cancellation fees.

Important: cancellation fees are calculated on the total Trip price. They remain due even if the balance has not yet been paid; we may claim payment from the Client.

These fees are standardised termination fees, set according to the date of termination and the expected cost savings and income from the alternative deployment of the services; we justify their amount at the Client’s request (Article L. 211-14 of the French Tourism Code).

10.4. Costs Incurred with Third Parties

Costs that the Traveller has incurred directly with third parties and that are not included in the price of the Trip (visa fees, transport to the place of departure, etc.) are not refundable by us.

10.5. Special Conditions

Special cancellation conditions may apply to certain trips (specific services, partners, local constraints, custom-made groups). In this case, they are specified on the Trip page (or in the quote accepted by both parties) and prevail over the schedule above.

10.6. Voluntary Trip Interruption

In case of voluntary Trip interruption at the Client’s initiative, the Client shall not receive any refund or compensation.

10.7. Exceptional and Unavoidable Circumstances

By way of derogation from Articles 10.2 to 10.5, the Client may terminate the contract before the start of the Trip without paying any termination fee in the event of exceptional and unavoidable circumstances (Article L. 211-14 II of the French Tourism Code). Exceptional and unavoidable circumstances within the meaning of this Article are those that meet all three of the following conditions:

they occur in the activity area of the Trip or its immediate vicinity; the activity area is the one stated in the booking conditions of the Trip’s page or, failing that, the area where the activities in the Trip’s programme take place;
they significantly affect the performance of the Trip or the carriage of Travellers to that area;
they are beyond the control of the party invoking them, and their consequences could not have been avoided even if all reasonable measures had been taken.

Circumstances personal to the Client or a Traveller, such as their health, their visa, flights or other services they booked themselves, or a change in their schedule, are not exceptional and unavoidable circumstances; the cancellation is then governed by Articles 10.2 to 10.5.

Where the contract is terminated under this Article, the Client is entitled to a full refund of the payments made, including the administrative fees, but not to additional compensation (Article L. 211-14 of the French Tourism Code).

10.8. Refund Period

Amounts refundable to the Client following a cancellation are refunded without undue delay and at the latest within 14 days of the termination of the contract (Article L. 211-14 of the French Tourism Code).

ARTICLE 11 — CANCELLATION / MODIFICATION BY US

11.1. Cancellation Due to Insufficient Number of Participants (Minimum Number)

If a Trip is subject to a minimum number of participants (indicated on the Trip page), we may cancel the Trip due to insufficient number of participants.

In this case, we will refund all amounts paid by the Client (including the administrative fees), without further compensation.

We undertake to give notice of such cancellation no later than 30 days before the start of the Trip, unless a different period is set by the special conditions of the Trip page (for example for a one-day activity), which may not be shorter than the period laid down in Article L. 211-14 III of the French Tourism Code.

11.2. Total or Partial Cancellation Due to Exceptional and Unavoidable Circumstances

In case of total or partial cancellation due to exceptional and unavoidable circumstances (particularly related to safety, weather conditions, mountain conditions, or administrative decisions), we will refund the Client all amounts paid if the Trip is cancelled before departure (Article 11.4), or the price of the services not provided in case of partial cancellation, without further compensation, except where required by mandatory legal provisions.

11.3. Programme Modification

Before departure, we may unilaterally change the terms of the Contract only if the change is minor (for example an adjustment of schedule or itinerary for reasons of safety, administrative constraints or conditions on the ground), and after informing the Traveller in a clear, comprehensible and prominent manner on a durable medium. If we are constrained to significantly alter any of the main characteristics of the Trip, the Traveller may, within the reasonable period we specify, accept the change or terminate the contract without paying any fee; in case of termination, they are refunded all payments made within 14 days (Articles L. 211-13 and L. 211-14 of the French Tourism Code).

During the Trip, where services cannot be provided as planned, particularly for safety reasons, we offer, at no extra cost, suitable alternative services or refund the services not provided, without prejudice to the Traveller’s rights in case of lack of conformity (Article L. 211-16 of the French Tourism Code).

11.4. Refund When the Trip Is Cancelled by Us

When the Trip is cancelled by us before departure, for whatever reason, we refund all amounts paid for the booking, including the administrative fees, without undue delay and at the latest within 14 days of the cancellation (Article L. 211-14 of the French Tourism Code).

ARTICLE 12 — FIXED PRICE (NO REVISION)

The price of the Trip confirmed at the time of booking is fixed: it is not subject to any revision, upward or downward, after the conclusion of the Contract (Article L. 211-12 of the French Tourism Code). The change of departure requested by the Client (Article 9.4) is not a price revision: the price of the new departure applies under the conditions of that article.

ARTICLE 13 — ADMINISTRATIVE FORMALITIES, HEALTH, LEVEL

13.1. The Client must verify that each Traveller has valid documents (passport/ID/visa/exit authorisation for minors) and complies with the requirements of the countries visited. A Traveller who cannot depart for lack of valid documents is deemed to have cancelled: the conditions of Article 10 apply. Each Traveller’s passport must be valid for at least 3 months after the end date of the Trip: we apply this threshold to the pre-departure questionnaire.

13.2. The Client is advised to consult official information (security/health) before departure.

13.3. Certain trips require good physical condition; the Client acknowledges having read the required level indicated on the Trip page and remains responsible for their fitness.

ARTICLE 14 — MINORS

Minors travel under the responsibility of an adult. For minors travelling without a parent, authorisation and required documents may be required.

ARTICLE 15 — TRAVELLER’S TRAVEL INSURANCE

We do not sell any insurance and have no insurance partner. No insurance is included in the price of the Trip.

Each Traveller must personally take out travel insurance covering the entire duration of the Trip and meeting at least the minimum legal or regulatory requirements applicable in the region where the Trip takes place. For example, for a Traveller subject to the Schengen visa requirement, the travel medical insurance required for the visa: coverage of at least €30,000, valid throughout the Schengen area, covering repatriation for medical reasons, urgent medical attention, emergency hospital treatment and death.

We also recommend coverage suited to mountain activities (search and rescue, including by helicopter), as well as cancellation, assistance and civil liability insurance, according to each Traveller’s situation. The Client checks the conditions of the chosen insurance (exclusions, deductibles, procedures, deadlines) with their insurer; costs that are not covered remain payable by the Traveller.

ARTICLE 16 — LIABILITY, SAFETY, AND RISKS

16.1. Liability Under the French Tourism Code (Where Applicable)

When the service sold constitutes a package tour or falls under applicable provisions of the French Tourism Code, we are fully responsible for the performance of the travel services provided for in the contract, whether those services are performed by us or by other service providers, under the conditions and within the limits provided by law (Articles L. 211-16 and L. 211-17 of the French Tourism Code).

16.2. Mountain Activities: Inherent Risks and Absence of Absolute Safety

Our trips may include itinerant activities in mountain terrain (hiking, trail progression, crossings, exposed passages, etc.). The Client acknowledges that the mountain is a specific environment: changing weather, unstable terrain, falls, slips, rockfall, isolation, fatigue, etc. Despite supervision and prevention measures implemented, absolute safety cannot be guaranteed and a residual risk remains inherent to these activities.

16.3. Qualified Supervision

When the activity requires it, we undertake to use supervisors duly qualified and authorised in accordance with French regulations applicable to paid supervision of physical or sports activities.

16.4. Client / Traveller Obligations (Safety)

The Client undertakes to:

register for a trip suited to their technical abilities and physical condition;
inform us, before departure, of any information useful for safety (particularly level, physical condition, relevant medical history, ongoing treatments, allergies, etc.);
have the required equipment as indicated on the Trip page;
during the activity, strictly follow safety instructions and decisions of the supervisor (guide/instructor), particularly regarding progression, equipment, itinerary, and abandonment.

16.5. Safety Priority: Adaptations, Abandonment of an Objective, Financial Consequences

For safety reasons (weather, terrain conditions, group level, fatigue, participant illness, authority decisions, etc.), we and/or the supervisor may decide to adapt the itinerary, modify schedules, replace a stage, reduce an objective, or interrupt an activity.

Failure to achieve an announced objective does not, in itself, constitute a breach, provided that the planned services (particularly supervision and organisation) have been performed and that these decisions are made in the interest of safety.

Consequently, no refund is due solely for failure to achieve an objective, when the trip/activity was carried out (in whole or in part) in accordance with rules of prudence and an adapted programme. When services are cancelled or not provided, the refund and/or cancellation conditions provided for in Articles 10 and 11 apply.

16.6. Respect for Consumer Legal Rights

No provision of these Terms of Sale is intended or has the effect of eliminating or limiting the rights that the Client enjoys under mandatory legal provisions.

16.7. Assistance (When Package Travel Regime Applies)

When package travel regulations apply, we provide appropriate assistance to the Traveller in difficulty, particularly by providing useful information on health services, local authorities, and consular assistance, as well as help in finding alternative solutions, without prejudice to applicable legal provisions.

ARTICLE 17 — IMAGE RIGHTS (PHOTOS & VIDEOS)

17.1. Possible Presence of a Photographer / Filming

During certain Trips, we (or our service providers) may arrange for the presence of a photographer and may take photos and/or videos during the trip.

17.2. Free Distribution to Participants (If Photographer Present)

When the presence of a photographer is planned, we will make available to participants, free of charge, a selection of photos and/or videos taken during the trip, within an indicative period after the end of the trip, via a download link or private gallery.

To facilitate sending the link, the Client may (at the time of booking) check a box to receive access to the gallery by email. Otherwise, the Client may request access by contacting support@uparis.org.

This distribution is intended for personal use by participants (private sharing), subject to respect for third-party rights and applicable rules.

17.3. Optional Authorisation for Communication/Marketing

When the Client (or Traveller) is identifiable, the use and distribution of their image for communication/marketing purposes (website, social networks, brochures, newsletters, commercial materials, distribution platforms) are made only on the basis of prior consent, evidenced by a checkbox at the time of booking (or by equivalent written authorisation).

Refusal to consent has no consequence on the performance of the trip.

17.4. Scope of Authorisation

In case of agreement, authorisation is granted free of charge, for a period of 5 years from the end of the trip, for worldwide distribution, on the following media: website, social networks, newsletters, commercial materials, and distribution platforms.

The Client may withdraw their consent at any time and request removal of content concerning them by contacting support@uparis.org. We will proceed with removal within a reasonable time, subject to technical constraints (e.g., content already shared by third parties).

17.6. Minors

For identifiable minors, authorisation must be given by the legal representative.

ARTICLE 18 — PERSONAL DATA PROTECTION

Data is processed for booking management, Contract performance, customer relations, and, where applicable, commercial prospecting (subject to consent). The Client has GDPR rights (access, rectification, objection, deletion, portability, restriction). See: Privacy Policy.

ARTICLE 19 — OPPOSITION TO TELEPHONE CANVASSING (BLOCTEL)

The Client may register free of charge on the Bloctel list opposing telephone canvassing (www.bloctel.gouv.fr), in accordance with Article L. 223-2 of the French Consumer Code.

ARTICLE 20 — FINANCIAL GUARANTEE & PROFESSIONAL LIABILITY INSURANCE

We benefit from a financial guarantee (protection against insolvency) with the APST (Association Professionnelle de Solidarité du Tourisme, 87-89 rue La Boétie, 75008 Paris, France) and from Professional Liability Insurance taken out through the APST with HISCOX SA, in accordance with obligations applicable to travel and stay operators (Article L. 211-18 of the French Tourism Code).

ARTICLE 21 — COMPLAINTS

21.1. During the trip: any non-conformity must be reported without delay, to the on-site supervisor or to us (+33 1 79 61 76 96, support@uparis.org), to allow for on-site resolution (Article L. 211-16 of the French Tourism Code).

21.2. After the trip: the Client sends their written complaint to support@uparis.org attaching all supporting documents.

21.3. Consumer Mediation (MTV) — In accordance with French consumer law, after contacting us in writing (support@uparis.org) and in the absence of a satisfactory response within 60 days, the consumer Client may refer the matter, free of charge, to the Tourism and Travel Mediator (MTV, BP 80 303 – 75 823 Paris Cedex 17 – France), to which we have access as a member of the APST, within one year of their written complaint, according to the referral procedures available on the MTV website (www.mtv.travel).

ARTICLE 22 — APPLICABLE LAW, DISPUTE RESOLUTION, COMPETENT JURISDICTION

These Terms of Sale are governed by French law, without prejudice to the more protective mandatory provisions of the law of the consumer Client’s country of habitual residence, where that law applies (Article 6 of Regulation (EC) No 593/2008 “Rome I”).

In case of dispute, the Client is invited to seek an amicable solution by contacting customer service (support@uparis.org) then, where applicable, to use mediation (MTV) in accordance with Article 21.

Failing amicable resolution, for consumer Clients, the dispute shall fall under the jurisdiction of competent courts in accordance with applicable rules, and particularly Article R631-3 of the French Consumer Code, the consumer being able to bring the matter before the territorially competent court under the Code of Civil Procedure or the court of the place where they resided at the time of contract conclusion or occurrence of the harmful event; a consumer domiciled in another Member State of the European Union may also bring proceedings before the courts of their domicile (Article 18 of Regulation (EU) No 1215/2012).

For professional Clients, any dispute relating to the formation, performance, or interpretation of the contract shall fall under the exclusive jurisdiction of the courts within the Paris district, unless otherwise required by mandatory legal provisions.

These Terms of Sale are drafted in French and offered in English, German, Spanish, Portuguese, Japanese, Korean, Traditional Chinese and Arabic, as faithful translations of the French version; the Client may accept them in any of these languages. In the event of any discrepancy or ambiguity between the language versions, the interpretation most favourable to the consumer prevails (Article L. 211-1 of the French Consumer Code).

ANNEX — STANDARD INFORMATION “PACKAGE TRAVEL” (IF APPLICABLE)

When the combination of travel services offered to the Client constitutes a package travel within the meaning of applicable regulations, the Traveller benefits from the rights attached to packages (organiser liability, assistance, protection in case of insolvency, etc.).

1) Availability Before Booking (Pre-Contractual Information)

The standard information form “package travel” (legal template) is made available before booking confirmation, via dedicated access available on:

the Trip page, and
the booking process / checkout (before payment).

2) Acknowledgement of Receipt at Time of Booking

When the Trip falls under the package travel regime, the Client acknowledges, at the time of booking, having read the standard form before confirming their order (dedicated checkbox).

3) Sending After Payment on Durable Medium (Reminder)

As a reminder and to facilitate archiving by the Client, the standard form is also transmitted after payment on a durable medium (by email, as an attachment or via a download link), without this subsequent sending substituting for its prior availability.