Here are the answers to the questions we get most often. If you need anything else, contact us.
How do I book a trip?
Choose a trip, select your departure date, complete the required information, and confirm your booking. You will receive a confirmation by email.
Can I pay in instalments?
Yes, if you book more than 61 days before departure:
- 30% deposit at booking
- 70% balance due no later than 31 days before departure (D-31)
If you book 61 days or less before departure, full payment is required at booking.
What are the cancellation conditions?
Cancellation fees depend on when you cancel (D = departure day):
| When you cancel | Fee |
|---|---|
| D-61 or earlier | 0% (excl. €30 administrative fee) |
| D-60 to D-31 | 30% of total price |
| D-30 to D-21 | 50% of total price |
| D-20 to D-8 | 75% of total price |
| D-7 to D0 / no-show | 100% of total price |
A €30 administrative fee per booking is retained if you cancel; it is refunded if we cancel the trip or in the event of unavoidable and extraordinary circumstances at the destination (cancellation then free of charge). Full details in our Terms and Conditions of Sale.
What does the price include?
Included and excluded items are clearly listed on each trip page. Generally:
- Included: Accommodation, meals as specified, professional guidance, luggage transfer (if mentioned)
- Not included: Travel to the meeting point and from the end point, personal insurance, personal expenses, drinks, tips
Always check the specific trip page for exact details.
What difficulty level is required?
Each trip indicates a difficulty level on its page. Our trips require good physical condition. If you’re unsure whether a trip suits your fitness level, contact us before booking—we’re happy to help you choose the right adventure.
What is the group size?
We keep groups small for a better experience and lower environmental impact. Typical group sizes range from 6 to 14 people, depending on the trip. Some trips may have a minimum number of participants—this is indicated on the trip page.
Is insurance included?
No, insurance is not included, and we do not sell any insurance. Each traveller must take out their own travel insurance, at least meeting the minimum legal requirements of the trip’s region (for example the medical insurance required for the Schengen visa). We strongly recommend that it covers:
- Trip cancellation
- Medical expenses and repatriation
- Personal liability
- Mountain rescue (if applicable)
Which languages are supported?
Guidance is generally offered in French and English. Other languages may be available depending on the departure—check the trip page or contact us.
Can I transfer my booking to someone else?
Yes, you can transfer your booking to another person who meets the trip requirements. You must inform us in writing no later than 7 days before departure (D-7, before 11:59 pm local time at the place of departure). Only the actual costs arising from the transfer, which we justify, may be charged to you, particularly for nominative services.
What payment methods do you accept?
We accept:
- Credit card (balance due by D-31)
- Bank transfer (balance must be received by D-36 to account for processing time)
All prices are in euros (EUR).
How can I contact you?
- Email: support@uparis.org
- Phone: +33 1 79 61 76 96
We respond quickly during business hours.